all open roles

Customer Service and Telesales Team Leader

About us

Did you know that more than one billion people in South and East Asia lack access to a bank account? For many, this makes it difficult to secure loans and other services, because they don't have traditional financial records like credit scores.

Jeff is a financial super app that measures creditworthiness using alternative data. Our goal is to unlock financial services for the underbanked across Southeast Asia - and eventually globally.

Launched in Vietnam as its first market in 2020, Jeff App has quickly grown into an almost 40 people team across 7 countries. We've also raised $3m in seed-stage investments and expanded to 3 ASEAN markets (and counting). More than 3M people have been serviced and more than 30M products have been compared - and we've just begun!

But we can't do this alone.

We're looking for a Customer Service and Telesales Team Leader to manage a high-performing team of 5-10 people. The role involves optimising sales processes using predictive and power dialer systems, improving team performance, and meeting sales targets. Strong communication skills and a results-oriented mindset are essential.

You will:

  • Build a high-performing telesales team
  • Lead customer service specialists and improve team's performance
  • Improve telesales scripts to reach sales targets
  • Gather feedback and report it to direct manager
  • Go the extra mile to meet sales goals
  • Improve customer satisfaction by delivering great customer service
  • Take and process orders in an accurate manner

You have:

  • Proven experience in Customer Service and Telesales
  • 2+ years of experience working as Customer Service/Telesales Team Lead managing at least 5 people
  • Experience with Call center systems
  • Experience with Predictive dialer, Robo-dialer
  • Basic knowledge of Microsoft Excel

As well as:

  • Critical and creative thinking - always seeking better methods
  • Excellent verbal and written communication skills
  • Upper-Intermediate English skills - written and verbal
  • Understanding the importance of constant learning and self-education
  • Strong sense of ownership and ability to take on bottom line results responsibility

You are:

  • Data-driven
  • Sales-oriented
  • Detail-oriented, organised and precise
  • Proactive and energetic
  • Thriving in dynamic, results-oriented environment that advocates open, honest communication
  • Someone who has fun working and is fun to work with!

Additionally, it would be nice if you have:

  • Experience working in FinTech, eCommerce, Travel or Insurance space
  • Experience with Jira, Confluence, Slack, Google workspace

What we can offer you:

  • Salary starting from 30,000,000 VND
  • A generous vacation policy that includes annual vacation, national holidays, and various additional days off
  • A hybrid approach to work - spend 2 days at home per week, after probation
  • An international team - a mix of different cultures and experiences to learn from
  • Team building events, both remotely and in-office
  • Work laptop and any other equipment you need to succeed
  • High energy - as a growing startup, no day is the same and there's always something new to learn and do
  • Unlimited growth - as the company grows, you grow with us!

Send your CV to including "Customer Service and Telesales Team" in the e-mail title.

We'll be happy to hear from you!

Home Task

Ho Chi Minh City, Vietnam
Apply Now
all open roles

We are committed to training as we believe it is crucial to maintaining our professional work standards.