About us
Did you know that more than one billion people in South and East Asia lack access to a bank account? For many, this makes it difficult to secure loans and other services, because they don't have traditional financial records like credit scores.
Jeff is a financial super app that measures creditworthiness using alternative data. Our goal is to unlock financial services for the underbanked across Southeast Asia - and eventually globally.
Launched in Vietnam as its first market in 2020, Jeff App has quickly grown into an almost 40 people team across 7 countries. We've also raised $3m in seed-stage investments and expanded to 3 ASEAN markets (and counting). More than 3M people have been serviced and more than 30M products have been compared - and we've just begun!
But we can't do this alone.
We're looking for a Customer Service and Telesales Team Leader to manage a high-performing team of 5-10 people. The role involves optimising sales processes using predictive and power dialer systems, improving team performance, and meeting sales targets. Strong communication skills and a results-oriented mindset are essential.
You will:
- Build a high-performing telesales team
- Lead customer service specialists and improve team's performance
- Improve telesales scripts to reach sales targets
- Gather feedback and report it to direct manager
- Go the extra mile to meet sales goals
- Improve customer satisfaction by delivering great customer service
- Take and process orders in an accurate manner
You have:
- Proven experience in Customer Service and Telesales
- 2+ years of experience working as Customer Service/Telesales Team Lead managing at least 5 people
- Experience with Call center systems
- Experience with Predictive dialer, Robo-dialer
- Basic knowledge of Microsoft Excel
As well as:
- Critical and creative thinking - always seeking better methods
- Excellent verbal and written communication skills
- Upper-Intermediate English skills - written and verbal
- Understanding the importance of constant learning and self-education
- Strong sense of ownership and ability to take on bottom line results responsibility
You are:
- Data-driven
- Sales-oriented
- Detail-oriented, organised and precise
- Proactive and energetic
- Thriving in dynamic, results-oriented environment that advocates open, honest communication
- Someone who has fun working and is fun to work with!
Additionally, it would be nice if you have:
- Experience working in FinTech, eCommerce, Travel or Insurance space
- Experience with Jira, Confluence, Slack, Google workspace
What we can offer you:
- Salary starting from 30,000,000 VND
- A generous vacation policy that includes annual vacation, national holidays, and various additional days off
- A hybrid approach to work - spend 2 days at home per week, after probation
- An international team - a mix of different cultures and experiences to learn from
- Team building events, both remotely and in-office
- Work laptop and any other equipment you need to succeed
- High energy - as a growing startup, no day is the same and there's always something new to learn and do
- Unlimited growth - as the company grows, you grow with us!
Send your CV to careers@jeff-app.com including "Customer Service and Telesales Team" in the e-mail title.
We'll be happy to hear from you!
